What's the issue?

Select the primary repair needed for your Vive Pro Eye. Our experts handle everything from modular swaps to complex component-level micro-soldering.

Controller Trackpad & Vibration Fix (Haptic Actuator Repair)

Are your Vive 'Wand' controllers losing their 'click' or vibration? We restore the tactile feedback and touch sensitivity by replacing the internal dome switches and haptic actuators, fixing the common 'sinking' trackpad issue.

Diagnostic Symptoms

•Trackpad doesn't click in certain directions (usually top-right)
•Haptic feedback (vibration) is weak or sounds like a loose rattle
•Touch inputs are erratic or non-responsive
•Ghost inputs on the trackpad

Expert Prevention

Avoid excessive force on the trackpad. Keep the controllers away from high humidity which can oxidize the internal dome switches.

Base Station 'Red Light' Fix (Laser & Motor Repair)

Is your Vive base station blinking red? This 'Red Light of Death' usually means a laser or motor has failed. We provide a precision repair to replace the internal laser diodes and recalibrate the motor timing, restoring your sub-millimeter tracking accuracy.

Diagnostic Symptoms

•Red blinking light on the base station (Internal Error)
•Tracking 'jitter' or headset flying away in VR
•Base station not detected by SteamVR
•High-pitched mechanical grinding or whining noise

Expert Prevention

Avoid moving the base stations while they are powered on. Use the 'Sleep Mode' in SteamVR settings to power down the motors when not in use.

Vive 3-in-1 Cable Replacement (Tether Fix)

The original Vive 3-in-1 cable is prone to internal breaks. We replace the entire cable to restore your video, USB, and power connection.

Diagnostic Symptoms

•Headset display is black or shows 'snow'
•USB devices (like the camera) aren't detected
•Headset loses power when you move
•Visible kinks or exposed wires in the cable

Expert Prevention

Avoid twisting the cable. Use a 'tether protector' or sleeve to prevent sharp bends near the headset connector.

Deluxe Audio Strap Repair (Hinge Pin Fix)

The hinges on the Vive Deluxe Audio Strap can snap or become loose. We repair the plastic hinge mechanism to keep your headset secure.

Diagnostic Symptoms

•Headstrap feels loose or won't stay tight
•Visible crack or break at the side hinge
•Integrated headphones won't stay against your ears

Expert Prevention

Be careful when sliding the headset on. Don't pull the side struts too far apart.

Other / Not Listed

If you don't see your specific issue listed, select this option to describe it to our technicians.

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