Privacy Policy

Last Updated: April 1, 2026

Introduction

RockIT Repairs ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, process, and protect your information when you visit our website, submit a repair request, or send us your VR hardware.

Information We Collect

We may collect and process the following data about you:

Identity Data: First name, last name.
Contact Data: Shipping address, billing address, email address, and telephone numbers.
Financial Data: Payment card details are processed securely by our third-party payment gateways (e.g., Stripe, PayPal). We do not store your full credit card numbers on our servers.
Transaction Data: Details about payments to and from you and details of repair services you have purchased from us.
Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, hardware models of VR headsets you are fixing.

How We Use Your Data

We use your personal data primarily to:

Process your repair tickets and facilitate the mail-in services.
Manage payments, shipping labels, and track your hardware package.
Notify you about the status of your repair, send diagnostic quotes, and return-shipping tracking numbers.
Improve our website, services, and customer experience.

Device Storage and Data Privacy

When repairing standalone VR headsets (such as Meta Quest, Pico, or Apple Vision Pro), we may need to boot the device to test functionality (displays, tracking cameras, Wi-Fi antennas). We strictly prohibit our technicians from accessing personal media, account information, or saved files. We only access standard hardware diagnostic utilities necessary to verify the repair.

Data Sharing and Third Parties

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties for marketing purposes. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential, such as:

Shipping carriers (USPS, UPS, FedEx) to generate tracking labels.
Payment processors to authorize and complete transactions.
Customer relationship management (CRM) software used to catalog repair tickets.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. In addition, we limit access to your personal data to those employees and third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

Your Rights

Depending on your location (e.g., CCPA for California residents), you may have the right to request access to, correction of, or deletion of your personal data. If you wish to exercise these rights, please contact us.

Contact Information

If you have any questions or concerns regarding this Privacy Policy, please email us directly at help@vrheadset.repair.